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| Delivery - Shipping & Returns |
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All products are shipped from Prague in the Czech Republic directly to your destination. We request that when you place your order you take the lead time for manufacturing and shipping in to consideration in determining your expected date of receipt.
All shipments are fully insured, and we will replace any damaged items returned in their original packaging at no charge to you. This includes the shipping, and handling charges to replace the damaged goods.
We use DHL Priority Mail, Air Mail or Surface Mail.
Currently the average delivery time for your Order is 4 to 6 weeks.
Special Delivery Air Carrier shipments are more expensive, but if your Order must be at your destination as quickly as possible then this would be recommended.
We also offer Airport to Airport Delivery for shipments of 150 lb (apx. 70 kg) and up. Please call +516 932-7378 for a quote of the cost for shipping Special Delivery and Airport to Airport Orders.
How do I return something to 800crystal.com?
Within 30 days of receiving your order, you may return any item shipped by 800crystal.com for a full credit or refund under any of the following circumstances:
Item is in new condition with original packaging and accessories
Item does not meet expectations
Item was received damaged or defective
Incorrect item was shipped
We strongly recommen that you gently shake the glass or crystal containing package to observe any broken glass noise before you open it! Refuse the package and return it while the delivery person is still present at your door.
We'll also provide free return shipping if your return is the result of our error. We're sorry, but we do not accept returns of opened or used items or items returned more than 30 days after delivery.
If you do not have any questions regarding your return, simply click here  to print a return shipping label. Follow the instructions for affixing the label and leave the package with your mail carrier.
If your return is not the result of our error, the shipping costs associated with your return will be deducted from the amount of the credit or refund. Once your return has been received, a credit or refund will be issued within 30 days and an e-mail confirmation will be sent.
If you have any questions regarding your return or cannot print the label above, please use our Contact link in the left Information box or click here  to send e-mail to our Customer Care Department. In your contact message, please you must include your order number and the reason you want to return each item.
Please choose one of the following:
E - Ordered the wrong item
B - Item not as expected or described
M - Received an item that was not ordered
S - Did not like item or changed mind
Q - Item was damaged, defective, or missing parts
T - Item did not arrive in time
P - Found lower price elsewhere
O - Other (please describe)
A Customer Care specialist will reply to your message providing you with our RA# (Return Authorization) and, if necessary, send you shipping instructions for returning the item(s). All returned packages MUST INCLUDE RA# (Return Authorization) on the Shipping Label!
Privacy Policy
(Customer must obtain the SSL certification inforation at C.O.M.O.D.O.)
We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our Web sites to provide you with a superior shopping experience and to communicate with you about products, services, and promotions. |
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